[{"data":1,"prerenderedAt":135},["ShallowReactive",2],{"vs-tidio-en":3},{"slug":4,"competitor":5,"competitorPricingUrl":6,"fullTeardown":7,"ctaSourceHero":8,"ctaSourceFooter":9,"seoDescription":10,"seoTitle":11,"verdict":12,"disclosure":13,"choose":14,"table":45,"pricing":102,"notDo":113,"faq":118},"tidio","Tidio","https:\u002F\u002Fwww.tidio.com\u002Fpricing\u002F","\u002Fblog\u002Frynex-vs-tidio","vs_tidio_hero","vs_tidio_footer","Rynex vs Tidio (Lyro AI), side by side: one conversation meter against three, add-to-cart and revenue attribution against a mature support suite — and the stores that should pick Tidio.","Rynex vs Tidio (2026): Pricing & Feature Comparison","Tidio is the more mature product: a full customer-service suite — live chat, a multichannel inbox, Flows automation — with a genuinely capable AI agent (Lyro) added on top. Rynex is an AI shopping agent first, built to recommend products, fill carts and attribute revenue, with an AI-visibility layer beside it. A human can still take over any conversation from our Support Inbox — what we do not have is Tidio’s multichannel breadth.","We build Rynex. This is a vendor-written comparison — we have kept it honest by using Tidio’s own pricing page and public review data, linking sources, and saying plainly where Tidio is the better choice. Several stores genuinely should pick Tidio; we say which ones below.",{"competitor":15,"rynex":30},{"title":16,"points":17},"Choose Tidio if",[18,21,24,27],{"lead":19,"body":20},"You need a deep multichannel support suite.","A real omnichannel inbox spanning email, Instagram and WhatsApp, with years of shared-team workflow built around it. Rynex has a Support Inbox with unlimited human takeover, routing and canned responses — but it is on-site only, and WhatsApp and Instagram are roadmap for us.",{"lead":22,"body":23},"Social proof is your risk filter.","4.8 across 1,250 Shopify reviews, roughly 1,900 G2 reviews, 70k+ WordPress installs. Rynex’s review base is a fraction of that — if maturity is what de-risks the decision, Tidio wins it outright.",{"lead":25,"body":26},"You want one vendor for support and selling.","Tidio is a complete customer-service suite with an AI agent inside it. Rynex is the selling half done deeply, plus AI visibility — if consolidating on a single support platform matters more than either of those, Tidio is the shorter path.",{"lead":28,"body":29},"You want a visual automation builder.","Flows drives proactive campaigns beyond the AI conversation. A visual flow builder is roadmap for us, not a shipped feature.",{"title":31,"points":32},"Choose Rynex if",[33,36,39,42],{"lead":34,"body":35},"Selling is the whole product.","Variant-aware add-to-cart on Shopify, WooCommerce and custom storefronts, with every conversation attributed to orders. The dashboard answers “how much revenue did the assistant influence?”, not “how many chats did we have?”.",{"lead":37,"body":38},"You want pricing you can predict.","One meter, a recurring free tier of 100 conversations every month, no cutoffs and no branding fee. Going over your quota never switches the assistant off and never charges anything extra.",{"lead":40,"body":41},"You sell outside the flagship languages.","Tidio markets 45+ languages, but its help centre’s list of officially supported Lyro reply languages is much shorter — around a dozen at our last check, and we could not verify the current list directly. Rynex follows the shopper’s language automatically.",{"lead":43,"body":44},"You care about being recommended by AI, not just answering in chat.","The GEO layer tracks whether ChatGPT, Perplexity, and Gemini recommend your store, benchmarks competitors, and fixes the technical layer (llms.txt, structured data, content signals). Tidio has nothing in this category.",[46,50,54,58,61,65,69,72,76,79,83,86,90,94,98],{"capability":47,"rynex":48,"competitor":49},"Center of gravity","AI selling + AI visibility","Support suite + AI add-on",{"capability":51,"rynex":52,"competitor":53},"Product recommendations","Yes, live catalog","Yes, product cards",{"capability":55,"rynex":56,"competitor":57},"Add to cart in chat","Yes — Shopify, Woo, custom","Yes — Shopify & Woo",{"capability":59,"rynex":60,"competitor":57},"Order status (\"where’s my order?\")","Yes",{"capability":62,"rynex":63,"competitor":64},"Human takeover of a conversation","Yes — Support Inbox, SLA-aware handover","Yes — live-chat seats, its core strength",{"capability":66,"rynex":67,"competitor":68},"Order actions from the inbox (cancel, refund, address)","Yes — the teammate who takes over can run them","Yes — from the inbox on Shopify",{"capability":70,"rynex":71,"competitor":60},"Routing + canned responses","Built in",{"capability":73,"rynex":74,"competitor":75},"Teammate seats","Unlimited on every plan, never metered","Seat-based — check their pricing page",{"capability":77,"rynex":78,"competitor":60},"Omnichannel inbox (email, IG, WhatsApp)","No",{"capability":80,"rynex":81,"competitor":82},"Revenue attribution per conversation","Yes, tied to orders","Engagement-level analytics",{"capability":84,"rynex":85,"competitor":78},"AI visibility \u002F GEO tracking","Built-in",{"capability":87,"rynex":88,"competitor":89},"Pricing meters","One (conversations)","Three (billable convos, Lyro convos, Flows visitors)",{"capability":91,"rynex":92,"competitor":93},"Free plan","100 conversations every month, recurring","50 Lyro conversations, one-time",{"capability":95,"rynex":96,"competitor":97},"Remove vendor branding","Included","+$16.67\u002Fmo",{"capability":99,"rynex":100,"competitor":101},"Review base","Small — young product","Shopify 4.8 (1,250), G2 4.6 (~1,900), WP.org 70k+",{"competitorModelTitle":103,"competitorModelBody":104,"rynexModelTitle":105,"rynexModelBody":106,"example":107,"footnote":112},"Tidio: three meters","Starter is $24.17\u002Fmonth with 100 billable conversations; Growth starts at $49.17; Plus starts at $300 plus monthly usage. Lyro — the AI — is metered separately: the free and Starter tiers include 50 Lyro conversations as a one-time allowance, and as a standalone add-on Lyro starts at $32.50\u002Fmonth for 50 conversations, about $0.65 each at entry. Flows bills on a third meter (visitors). Removing \"Powered by Tidio\" is another $16.67\u002Fmonth. Tidio does not publish an official overage price.","Rynex: one meter","Monthly AI conversations, and nothing else. Free is 100 conversations every month, recurring — not a one-time allowance. Starter is $39 for 1,000 conversations, Growth $119 for 5,000, Scale $279 for 15,000. Hitting a limit never cuts the assistant off mid-month, and there is no branding fee. Seats are not a second meter either: unlimited teammates, no per-seat fees on every plan, with unlimited human takeover from the Support Inbox.",{"scenario":108,"rynex":109,"competitor":110,"takeaway":111},"A store doing 1,000 AI conversations a month","Exactly the Starter quota: $39\u002Fmonth, one line on the invoice. Nothing switches off at the limit and no branding fee is added.","At Tidio’s own entry rate of about $0.65 per Lyro conversation, the AI alone extrapolates to several hundred dollars a month before the base plan — and per third-party pricing analyses, Lyro’s self-serve tiers stop around the 1,000-conversation mark, past which you are in custom-plan territory.","That extrapolation is ours, not Tidio’s: they publish no rate at this volume, and a per-unit entry price rarely holds at scale. What the comparison does show is the inversion — Tidio prices AI as a premium add-on to support software, Rynex prices AI as the product. If most of your chats are handled by humans with a little AI on top, that inversion runs the other way and Tidio is the cheaper tool.","Tidio figures as published in our teardown, from Tidio’s own pricing page. Rynex figures from our own pricing page, last checked August 24, 2026. Prices change — check theirs before deciding.",[114,115,116,117],"No omnichannel inbox. A human can take over any conversation from the Support Inbox, but WhatsApp and Instagram are roadmap scope, not shipped channels.","No visual flow builder for proactive campaigns — also roadmap.","No years-deep support suite around the inbox. Takeover, routing, canned responses and order actions are all there, but Tidio has had a decade to build out the workflows around them.","A small review base. We are a young product, and no amount of copy fixes that this year.",[119,123,127,131],{"id":120,"question":121,"answer":122},"tidio-cheaper","Is Tidio cheaper than Rynex?","At the entry point they look similar (Tidio Starter $24.17\u002Fmo, Rynex Starter $39\u002Fmo). The economics diverge with AI volume: Tidio meters Lyro AI conversations separately (from $32.50\u002Fmonth for 50 — about $0.65 per conversation at entry), while Rynex’s $39 Starter covers 1,000 conversations on a single meter. For AI-heavy stores Rynex is typically far cheaper; for stores that mainly want live chat with a little AI, Tidio can be.",{"id":124,"question":125,"answer":126},"tidio-woocommerce","Does Tidio work with WooCommerce?","Yes — Tidio has 70k+ WordPress installs and Lyro supports product recommendations and add-to-cart on WooCommerce. Its deepest commerce actions ship Shopify-first, with WooCommerce usually a step behind.",{"id":128,"question":129,"answer":130},"tidio-together","Can I run Rynex and Tidio together?","Technically yes — some stores keep Tidio for human live-chat and use Rynex as the selling assistant. In practice two chat bubbles compete for the same corner of the screen, so most merchants pick one owner for the widget.",{"id":132,"question":133,"answer":134},"tidio-languages","What languages do Rynex and Tidio support?","Tidio markets 45+ languages with auto-detection, but the list of officially supported Lyro reply languages in its help center is much shorter — around a dozen at our last check, and we could not verify the current list directly. Rynex follows the shopper’s language automatically. If you sell outside the major Western European languages, test both on real questions before committing.",1788989032928]